In this podcast, Ballard Spahr consumer financial services partner Chris Willis talks with Scott Ferris, CEO of Attunely, a provider of machine learning (ML) and artificial intelligence (AI) technology to the debt collection industry.  The podcast addresses how changes in consumer behavior have impacted collections, technology’s role in collections,  how ML/AI can improve profitability, and impediments to adopting ML/AI.  Phil Yannella, Leader of Ballard’s Privacy & Data Security Group, also discusses how the GDPR, CCPA and other US state privacy laws attempt to regulate ML/AI.  Check it out!